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Deaf and Hard of Hearing Resources

Stanford is committed to ensuring its facilities and programs are accessible to individuals with disabilities. Auxiliary aids and services (assistive listening devices, captioning, sign language interpreters, etc.) are available upon request. If you are an event host and have received a request for captioning and/or sign language interpreting, please complete the Deaf and Hard of Hearing Services Request Form and the Diversity & Access Office will provide assistance accordingly.

Below is more information about auxilary aids and services.

 

Sign Language Interpreting

 

Please contact the D&A Office if you wish to request a sign language interpreter or other accommodations for a Stanford faculty or staff member, or for a University-sponsored event (e.g. speaker).

Deaf Services of Palo Alto (DSPA)
Cell and text: (650) 856-3647
services@dspa.org
Visit DSPA website
Contact: Gerry Mack (director)
P.O. Box 60651
Palo Alto, CA 94306

Bay Area Communication Access (BACA)
American Sign Language, tactile interpreting and CART services available.
Voice: (415) 356-0405
TTY: (415) 356-0376
bacareq@bacainterp.com
Visit BACA website
443 Tehama St.
San Francisco, CA 94103-4111


Communication Access Realtime Translation (CART)

CART providers convert spoken word into instant text in realtime format typically via a laptop or television screen. This service  is generally utilized by individuals who are hard-of-hearing or deaf and not familiar with American Sign Language (ASL). Please contact the D&A Office if you wish to request in-person CART services or for a list of local CART providers.


Video Remote Interpreting (VRI) & CART Remote Interpreting

ONE INTERPRETING
1-877-4MY-TERP
request@oneinterpreting.com
Visit One Interpreting website

Please contact the D&A Office for more information about requesting VRI or remote CART services.

You can also find captioning vendors (SUID required to access) from the Office of Digital Accessibility - the list will be updated as new agreements are established.


Telecommunication

Third-Party Communication

California Relay Service (CRS)
Voice: (800) 806-1191
TTY: (800) 806-4474

The 24-hour California Relay Service (CRS) allows hearing individuals to communicate with deaf or hard of hearing individuals. CRS operators transmit spoken and typed messages between TTY and voice callers, allowing people who use TTYs to communicate with other telephone users who do not have TTYs, and vice versa. Relay operators receive calls, speak the typed portion of the call to the non-TTY user, and type the spoken portion to the TTY user.

Voice to TTY: (800) 735-2922
If you don't have a TTY and want to call someone who does, call (800) 735-2922. Tell the operator the number you are calling. The operator will dial your call, then read to you what the TTY user types and type to them what you say.

TTY to Voice: (800) 735-2929
If you have a TTY and want to call someone who doesn't, call (800) 735-2929. Similarly, the operator will assist in placing the call, and will transmit information by either typing or speaking to the parties involved.

CRS operators can also facilitate conversations for individuals with speech impairments through Voice/Hearing Carryover (VCO/HCO). The individual with normal speaking ability should converse as usual by directly addressing the speech-impaired individual who would then converse by typing their part of the conversation and the CRS operator would then read it aloud to the other party.

For more information about accommodations for individuals with speech and/or hearing impairments, contact CRS customer service:
TTY: (800) 806-4474
Voice: (800) 806-1191


Portable Assistive Listening Devices (ALDs) at Stanford

Diversity and Access Office

Portable ALDs are available for loan for use in classrooms and small meetings.
Voice: (650) 725-0326
Email: disability.access@stanford.edu
Kingscote Gardens
419 Lagunita Drive, Suite 130
Stanford, CA 94305-8550

Stanford Event and Labor Services

Concert venues, athletic venues and large classrooms and auditoriums on campus have permanently installed assistive listening systems. Portable assistive listening systems are available upon request for smaller classrooms, conference areas and meetings rooms. Contact Event Services to inquire about options for portable assistive listening systems for your events. If a portable sound system is being included for an event, an assistive listening system should be added to the work request. Advance notice is required; please work orders for portable sound/assistive listening systems as soon as possible.


Sennheiser MobileConnect

Sennheiser MobileConnect is a WiFi-based system for accessible hearing, which delivers high-definition sound to you on your own mobile phone. They system is compatible with hearing aids, cochlear implants and headphones. You can adjust the sound characteristics with the free MobileConnect App and route the audio signal to your headphone, hearing aid or Cochlea implant. This is not just for those with a hearing loss, anyone can use use the MobileConnect app to focus 100% on the spoken word. This article highlights the challenge as well as solutions on how to stay focused despite outside distractions.

For information on how to install and use the Sennheiser MobileConnect app, please visit this MobileConnect page.